Customer Success Manager

Permanent employee, Full-time · Antwerp

Your mission
As our Customer Success Manager, you will be key in helping us with the Customer Success processes & delivery. As a Customer Success Manager, you will be working closely with our valuable clients to provide them with advice, support, and nurturing with an eye towards, expansions, and renewals. Customer Success Managers must know the company’s products inside out to help customers plan and understand the best ways to utilize our products based on the customer’s business needs or business plans.
What you’ll be doing
  • Being responsible for the entire customer success cycle post-launch
  • Understand what is important for your customers and do your best to deliver 
  • Ensure value is received as a ROI and highlight the big success that is important to your customers 
  • Serve as the main point of contact and liaison between clients and the rest of Intigriti’s team, including support, sales, and product teams.
  • Collaborate effectively with the development teams to provide timely product feedback and serve as the customer advocate to resolve any issues.
  • Drive product adoption and ongoing usage of Intigriti, while delivering customer happiness
  • Implement process improvements and create scalable programs (e.g. customer health, onboarding, new feature adoption, QBRs) to drive customer success objectives
What you’ll bring
  • You should have 2+ years of demonstrated B2B SaaS software customer success or consulting experience. 
  • English is a must, French, Dutch, or German are a plus
  • Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills
  • You have a passion for awesome customer experience and a strong ability to balance customer needs and business priorities.
  • You have previously worked with sales, partners, and/or customers in one or more roles in sales engineering, project management, and customer success.
  • You are organized, an entrepreneur, a great listener, an effective communicator and possess the technical and domain skills to be consultative and credible in your approach.
  • You are a proficient yet effective communicator over the phone, in person, and when delivering presentations.
Nice to haves
  • Experience using Planhat or a similar system
  • Experience in cyber security
What is in it for you?
✅ Competitive salary (and discretionary bonus) 
⏰ 26 days of annual leave and Bank Holidays 
⭐ Top-notch Private Healthcare and Health Cash Plan 
⭕ Hybrid working model 
☕ Initial home office budget  
✈️ 2-Months work from anywhere policy 
✍ Great training and yearly learning budget 
⌛ Employer pension scheme 
⛹ Social activities and team outings 
✨ Referral bonus 
❓ Employee Assistance Program  
⚡ Great hardware and access to the best tools to be successful in your role 
☎️ Mobile subscription contribution
Why join us?
Here are some great benefits of joining our team: 
  • Cybersecurity is a great place to be! The security industry is fast-paced and continues to grow even during times of economic uncertainty.
  • We provide a clear career path and learning budget to help set you up for success.
  • Join a company that’s making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living.
  • Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion.
  • We are the proud winners of the Deloitte Rising Star award in 2020 and the Deloitte Fast 50 award in 2021.
  • We’re backed by top investors who are enabling us to grow internationally.
About us
Intigriti is a rapidly expanding cybersecurity company specializing in crowdsourced security services to help organizations protect themselves from cybercrime. 
 
Our industry-leading bug bounty platform enables companies to tap into our global community of 50,000 ethical hackers, who use their expertise to find and report vulnerabilities that may otherwise have gone unnoticed. 
 
More than 200 organizations, including Intel, Yahoo, and Red Bull, trust our platform to reduce the risk of cyber-attacks and data breaches. With cybersecurity becoming an increasingly important issue, our complementary security testing services have been designed to help companies of all sizes keep their digital assets secure. 
 
Founded in 2016, Intigriti now has a global team of 100+ employees spread across Belgium, the United Kingdom, the Netherlands, and South Africa. And with the backing of our recent Series B Funding, we’re planning on taking our growth to the next level. 
 
Are you ready to jump onboard the rocket ship?
Work with us!
Thank you for being inspired by Intigriti & wanting to apply for this role. Please fill out the following short form. Should you have any difficulties with the upload of your data, please send an e-mail to jobs@intigriti.com.

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